Instead of serving up the usual music, news or weather information on request, the voice assistant and smart home gadget appeared stumped for users in several US cities, including New York, Boston and San Francisco. The outage appeared to have begun around 4:45 p.m. PT, based on user reactions on Twitter.
When asked to perform a task, she responded with: “Sorry. I’m having trouble. Please try in a little while.”
The issue was resolved by 5:30 p.m.
“This afternoon we had an issue that impacted some Alexa customers’ ability to interact with the service,” an Amazon spokesperson said. “The Alexa service is now operating normally.”
Originally published May 15, 5:08 p.m. PT.
Update, 5:40 p.m.: Adds Amazon statement.