Apple Defends after Market Battery Warning, Says Its for Safety of Customers

iPhone X battery

In a bid to discourage third party battery replacement, Apple recently activated a dormant lock on its iPhones. With the lock in place, iPhones will start showing a “Service” error message if it is unable to verify if the battery is genuine or not.

As expected Apple took flak from users who termed it as an attempt to eliminate third-party repair market. Now Apple has released a statement to defend its actions. According to Apple, the purpose of the new warning in iOS is to help users stay away from faulty aftermarket batteries that could pose risks. Furthermore, the company claims that it is just a warning and doesn’t impair any functionality.

We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the US, so our customers have even more convenient access to quality repairs. Last year, we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes.

This information is there to help protect our customers from damaged, poor quality, or used batteries that can lead to safety or performance issues. This notification does not impact the customer’s ability to use the phone after an unauthorized repair.

Our Take

The message appears even if a user tries to install an original battery from Apple or an aftermarket battery. Clearly, this seems like a move to dissuade third party repairs/self-repairs. The new battery warning once again fuels the debate of right to repair.

Replacing batteries or other components of the smartphone might not be totally risk-free. However, some of the third-party repair shops are doing a pretty good job. For instance, Louis Rossmann is an American repair technician who is the owner of Rossmann Repair Group. He is a strong advocate of the right to repair and has exposed Apple Genius. I fail to understand how this is a safety feature when the iPhone still boots up even if the battery is fake/faulty. Do you feel Apple is trying too hard to restrict its users from opting for third-party repairs? Let us know in the comments below.

[via iMore]

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