Elon Musk says he is spending a lot of time improving Tesla’s servicing experience and believes owners should be compensated if their appointments are rescheduled.
The eccentric billionaire took note of a Tesla customer complaint on Twitter recently, after the owner claimed that his service was rescheduled within 24 hours of an appointment even though the appointment had been scheduled two weeks prior. He added that Tesla charged him $100 to change the appointment within 24 hours of the scheduled time.
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“So Tesla gets to charge me $100 to change my appointment within 24 hours, but this appointment has been scheduled for 2 weeks and they’re just now telling me this. Service needs to be addressed,” Austin Hinson wrote on Twitter.
So Tesla gets to charge me $100 to change my appointment 24 within 24 hours, but this appointment has been scheduled for 2 weeks and they’re just now telling me this? Service needs to be addressed. pic.twitter.com/WvwYsbRYhn
— Austin Hinson (@austinhinson_) September 7, 2022
Musk quickly replied and said it is customers who should receive $100 should service appointments be changed like this.
“You’re right, we should credit Tesla owners $100 if we change appointments with less than 24 hours notice,” he wrote. “Should be reciprocal.”
The boss of Tesla added that he is working on improving the service experience. He also said that Tesla North America aims to provide same-hour service for more than 50 percent of complaints. Musk revealed in July that the car manufacturer was “applying Formula 1 pit crew techniques” to make this possible.
Tesla North America aiming for >50% same hour service
— Elon Musk (@elonmusk) September 9, 2022
“Note I am putting a lot of time personally into advancing Tesla Service to make it awesome,” he wrote. “Hopefully, this is starting to be felt by Tesla owners.”
A user on Twitter added that Tesla Service needs to improve its focus on the quality of repairs and customer service, noting that it isn’t uncommon for vehicles to be returned with damage that wasn’t there prior.
