Lucid Promised Luxury But All This Owner Got Was Regret And Service Nightmares

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One Lucid owner says the car delivers thrills, but the luxury experience falls painfully short

May 3, 2025 at 12:11

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• Lucid owner shares on social media why he’s giving up the brand for an Acura.
• He says the car drives well but the service and ownership experience fall short.
• Highlights how early adopters often face frustrating issues with newer car companies.

Buying into the latest automotive trend can feel like stepping into the future, until that future leaves you stranded at the service center. Sometimes the cutting edge cuts a little too deep. That’s exactly what went down with one Lucid owner who picked up an Air Pure AWD in 2023. Less than a year later, he’s moving on to an Acura. The car itself? Solid. The ownership experience? Not so much.

More: Rivian Owner’s Quality And Service Nightmares Expose The Pain Of Being A ‘Beta Tester’

“When you buy a Lucid, you’re not just getting a stylish, fun-to-drive EV – you’re buying into an experience. And sadly, that experience has been… underwhelming.” Those are the words of a now-former Lucid driver in what he openly admits is a bit of a rant, posted online.

Lucid “Can’t Tell Its Right Hand From Its Left”

Posted to Reddit, this story details one owner’s experience with what it’s like to own a car from a young automaker. They report leasing the vehicle in 2023, and that it spent two out of twelve months in the shop. Reported issues include malfunctioning windows, a stuck frunk, buzzing speakers, trim problems, unreliable phone connectivity, and what the owner describes as a company that is “completely lost, unable to tell its right hand from its left.”

It gives the impression that different departments aren’t communicating, and some representatives don’t bother reviewing customer notes before reaching out. According to the post, one Lucid employee said a lease buyout was possible, while another insisted it wasn’t. After inquiring about the buyout, the owner was then contacted – ironically – not with answers, but with a sales pitch for another Lucid.

Good Car, Awkward Company

All companies screw up from time to time, but this owner reports that they haven’t received a single call or message to ask about why they wanted out of their lease. To this (now former) owner, Lucid is missing one big thing: “They’re not just selling a car – they’re selling a luxury experience. And right now, they’re only delivering half of that,” they say.

On the plus side, that last comment hints at the silver lining here. Lucid might still be trying to figure out the service and customer experience side of the business, but they have built a very good EV. “The car itself? Terrific. A blast to drive,” the owner said said. Interestingly, the Lucid will be replaced by an Acura ZDX. So, why did they chose this particular car?

More: Service Nightmares Leave Lucid Owner Considering Ditching $100K EV

“The ZDX feels like a refined, luxury version of [a Honda Prologue]”, they explained. “No, it’s not as thrilling as the Lucid, but I’ll take reliability, a responsive local dealer, guaranteed loaners, and half the insurance cost any day. Plus, the lease is in the mid-$300s with zero down.”

Ultimately, this seems like a pretty typical example of what can happen when you buy a car from a startup EV company. Sure, issues like these can crop up with any brand, but they tend to hit early adopters of newer automakers more often.

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