Tag: Airbnb

Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)

Contact centers will shrink by 50 percent in the next three years as routine tasks are automated by bots that offer an 8.6 percent increase in profit margin per customer. For a closer look at the long-term implications of automation, how to invest in the brave new world of work, […]

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Airbnb says it has paid $1 billion in local taxes on behalf of hosts since 2014

Peer-to-peer lodging marketplace Airbnb announced that is has now collected $1 billion in taxes on behalf of guests over the past four and a half years. After initially putting up a lengthy fight against local authorities’ attempts to get Airbnb to serve as tax collector for hosts, the San Francisco-based […]

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[Update: Promo pulled early] Google Fi’s travel deal could get you $1000 in Airbnb, Hotels.com, or Southwest gift cards – but it’s today only

When Google revealed Project Fi had become Google Fi (and added support for a whole lot of new devices) this morning, it also launched a tempting one-day deal. Today, November 28th, anyone who purchases a phone through Google Fi before 11:59 PM PT can get up to a $1,000 credit from Airbnb, Hotels.com, Southwest Airlines, […]

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Google Fi’s travel deal could get you $1000 in Airbnb, Hotels.com, or Southwest gift cards – but it’s today only

When Google revealed Project Fi had become Google Fi (and added support for a whole lot of new devices) this morning, it also launched a tempting one-day deal. Today, November 28th, anyone who purchases a phone through Google Fi before 11:59 PM PT can get up to a $1,000 credit from Airbnb, Hotels.com, Southwest Airlines, […]

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Airbnb faces class-action lawsuit for delisting Israeli settlements

(Reuters) — Lawyers launched a class action lawsuit in Israel on Thursday against Airbnb, accusing the company of “outrageous discrimination” and demanding monetary damages after it withdrew listings of Israeli settlements in the occupied West Bank. The San Francisco-based company said this week it was removing listings of around 200 […]

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DC Council votes to put limits on home-sharing services such as Airbnb

WASHINGTON — After nearly two years of consideration, the D.C. Council approved a short-term rental bill Tuesday to regulate home-sharing services such as Airbnb. The bill would restrict short-term rentals to a property owner’s primary residence and limit rentals to 90 days a year. The bill passed unanimously, and it will be up to D.C. […]

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Changes may be coming to Airbnb-type rentals in D.C.

WASHINGTON — A move to amend short term rental rules in D.C. is making its way through the city council. The effort — which is still open to amendments — would create a scheme for licensing the rentals, allow the rentals to take place only in a homeowner’s primary residence and limit the rentals to […]

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Problems with short-term rentals prompt DC to question landlords

WASHINGTON — D.C. Attorney General Karl Racine’s office sent letters to 19 building owners and managers of 33 residential apartment buildings in the District requesting answers about short-term rentals being offered alongside long-term leases. The A.G.’s office says it has received complaints from tenants about safety concerns and frequent disruption from noisy and rowdy short-term guests. […]

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Drunk NYPD cop shouted racial slurs at family after breaking into their home thinking it was his AirBnB

NYPD officer Michael Reynolds is under investigation after allegedly breaking into a Nashville home and drunkenly terrorizing its occupants, threatening youngsters and shouting racial slurs. He thought it was his AirBnB, supposedly. Surveillance video, obtained by Eyewitness News from ABC affiliate WGRB, captures a man’s voice shouting, “Try to shoot me, I’ll break every bone […]

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Airbnb invited people to spend a night in the Great Wall of China, but forgot to ask China first

The Great Wall of China is often considered to be one of the wonders of the modern world. It’s an incredible accomplishment in engineering and construction, and it holds a lot of cultural significance for the people of China. Airbnb recently planned to celebrate (or exploit?) the wall’s iconic nature by inviting people to enter […]

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Airbnb Is the New NATO

I was chatting earlier this year with Brian Chesky, the co-founder and chief executive of Airbnb. He told me about trying to raise $150,000 in 2008 for his idea of a peer-to-peer home and room rental company. Everyone called him crazy. They scoffed at the notion that people would trust one another enough to allow […]

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Expedia’s HomeAway Bet Is Starting to Pay Off

Expedia Group Inc.’s 2015 purchase of HomeAway, meant to help it compete with online home-rental upstart Airbnb Inc., is finally starting to pay off. After years of updating the company’s aging technology, introducing a guest booking fee and persuading reluctant hosts to handle transactions online, HomeAway’s profit doubled in the second quarter from the same […]

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Apart-Hotels Vie For Higher Profile in Airbnb Era

It’s one of the most divisive questions for road warriors: hotel or Airbnb? Don’t agonize over your answer. Thanks to a new, hybrid concept that’s taking the hospitality world by storm, it’s possible to get the best of both worlds. Meet the boutique apart-hotel. It’s half-apartment, half-hotel, but 100 percent ready for your Instagram feed. These […]

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New York City Looks to Crack Down on Airbnb Amid Housing Crisis

“After taking hundreds of thousands of dollars in campaign contributions from the hotel industry, we’re not surprised the City Council refused to meet with their own constituents who rely on home sharing to pay the bills and then voted to protect the profits of big hotels,” Liz DeBold Fusco, a spokeswoman for Airbnb, said in […]

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AI spots legal problems with tech T&Cs in GDPR research project

Technology is the proverbial double-edged sword. And an experimental European research project is ensuring this axiom cuts very close to the industry’s bone indeed by applying machine learning technology to critically sift big tech’s privacy policies — to see whether AI can automatically identify violations of data protection law. The still-in-training privacy policy and contract […]

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