Why Amazon is Making Me Return Items to Get Prime Day Deals – CNET

Amazon’s Prime Day deals are quite wide ranging: Whether it’s cheap phones, appliances, movies or clothing, there’s a decent possibility that some item you recently purchased now costs less money. That’s what I noticed when two pairs of Levi’s jeans that I purchased earlier this month happened to get a deep discount on Tuesday, now selling for $20 less than when I purchased them. When I shop at other stores, a quick visit to customer service will normally nab me that discount post-purchase as long as I’m within a return window. Amazon however doesn’t make it that easy.

Now I’m quite slow at trying on clothing that I purchase, and very much take advantage of Amazon’s Prime Try Before You Buy program in order to further extend my return window in case I need to make an exchange. Buying clothes online often means that an item might not feel right once you are actually able to put it on. And between me procrastinating on trying on the clothes and the suspicion that they might get a Prime Day discount, I left them unopened until this week just in case.

So on Tuesday, when I saw that each item was now $20 off, I wanted to get a price adjustment. Unfortunately, Amazon does not offer such a policy. This is in contrast to stores and online retailers that do offer this option, for instance Best Buy and Target both will adjust your price and refund the cost difference as long as you request it during your return window. But in this case, the only way to get the Prime Day discount on these jeans is to return the items, and order them again.

Amazon's Found Better Price policy. Amazon's Found Better Price policy.

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