Best Internet Providers in Boston, Massachusetts – CNET

What is the best internet provider in Boston?

Verizon Fios is the best internet provider in Boston. The 100% fiber-optic provider offers fast, symmetrical download and upload speeds, lengthy price guarantees on competitively priced plans, simple service terms and unique signup bonuses.

That said, the case for the best ISP in Boston could also be made for Xfinity. The cable provider offers the fastest download speeds in Boston, up to 2,000 megabits per second. Others ISPs, including Astound — which has the cheapest plan in Boston starting at $20 per month for up to 300Mbps — and hometown startup Starry, are worth checking out as well. Like finding the best seat at Fenway, the answer depends on what’s available and what you want to spend.

Our methodology

CNET considers speeds, pricing, customer service and overall value to recommend the best internet service in Boston across a number of categories. Our evaluation includes referencing a proprietary database built over years of reviewing internet services. We validate that against provider information by spot-checking local addresses for service availability. We also do a close read of providers’ terms and conditions and, when needed, will call ISPs to verify the details.

Despite our efforts to find the most recent and accurate information, our process has some limitations you should know about. Pricing and speed data are variable: Certain addresses may qualify for different tiers of service, and monthly costs may vary, even within a city. The best way to identify your particular options is to plug your address into a provider’s website. 

Also, the prices, speed and other information listed above and in the provider cards below may differ from what we found in our research. The cards display the full range of a provider’s pricing and speed across the US, according to our database of plan information provided directly by ISPs, while the text is specific to what’s available in Boston. The prices referenced within this article’s text come from our research and include applicable discounts for setting up automatic payments each month — a standard industry offering. Other discounts and promotions might be available as well, for things like signing a term contract or bundling with multiple services. 

To learn more about how we review internet providers, visit our full methodology page.

5 Internet providers

SORT BY

Speed range

300 – 2,000 Mbps

Price range

$50 – $120 per month

Our take – There’s a lot to like about Verizon Fios, from fast speeds to simple, competitive pricing. The consistently high customer satisfaction scores indicate that the provider can deliver what it promises.

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Check with Verizon

Connection

Fiber

Speed range

75 – 2,000 Mbps

Price range

$20 – $120 per month

Our take – Fiber reigns as the superior connection type, but those expensive fiber-optic lines don’t yet have the reach of a cable internet service like that of Xfinity. As the primary cable provider in the area, Xfinity has the greatest coverage of any nonsatellite ISP in Boston.

...

Check with Xfinity

Connection

Cable

Speed range

100 – 1,500 Mbps

Price range

$20 – $80 per month

Our take – Many Boston residents have the unique advantage of being serviceable for two cable internet providers: Xfinity and Astound (formerly RCN). That’s quite the bargaining chip if you want to call and negotiate with your provider for a lower rate. Or you may find Astound’s low pricing tempting enough to go ahead and switch internet providers. 

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Check with Astound

Connection

Cable

Speed range

85 – 1,000 Mbps

Price range

$50 – $70 per month

Our take – For a simple and relatively low-cost internet connection in Boston, you may consider Verizon’s new 5G home internet service. Setup is simple, and there’s a discount for qualifying Verizon mobile customers, so it may be worth trying to see what speeds you can get.

...

Check with Verizon

Connection

Fixed wireless

Speed range

50 – 1,000 Mbps

Price range

$30 – $80 per month

Our take – Local internet startup Starry is available in many MDU complexes, such as apartments and condos throughout Boston. The fixed wireless service sends signals over the air directly to a receiver at the building, which then sends the service along the building’s wiring to individual units. The result is an easy and affordable way for renters to sign up for high-speed internet.

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Check with Starry

Connection

Fixed wireless

Is Astound or Xfinity better?

You’ll find similar speed tiers from Astound and Xfinity, though Astound will likely be the cheaper option, at least for the first two years of service until standard pricing goes into effect.

Both providers primarily use a cable internet connection, meaning significantly lower upload speeds than download speeds and potentially slower overall during peak usage times. Xfinity’s cable network boasts broader coverage in Boston, making it easy to shop for or transfer Xfinity’s internet service when moving to or around Beantown.

Is Google Webpass available in Boston?

No. Google Webpass, Google Fiber’s fixed wireless internet service, is no longer available in Boston as of 2018.

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