Hughesnet vs. Viasat: Clash of Two Satellite Internet Titans – CNET

Viasat aims to differentiate itself in the satellite internet service provider space with the range of its broadband service plans, going from 25 megabits per second up to 150Mbps, in over 175 cities across the country. Hughesnet was the first satellite internet service to offer broadband speeds of up to 25Mbps, and now, with its new plans, customers can expect download speeds of up to 100Mbps. Sure, it might not match the flashiness of introducing a multi-gigabit plan, but it’s not to be underestimated.

For Americans living in rural or less densely populated parts of the US, satellite internet might be the only option for getting online. That’s unfortunate because satellite internet is slower, less reliable and less affordable than ground-laid cable or fiber internet. Even outdated technologies like DSL might offer faster speeds at a better value.

Still, established satellite providers can offer service pretty much anywhere, and if nothing else is available, your choice boils down to Hughesnet and Viasat. Elon Musk’s Starlink satellite internet is also available throughout the country but is higher in price than Hughesnet and Viasat. Picking between the two might feel like picking between Coke and Pepsi — a matter of taste between two largely identical products — but there are some distinct differences you’ll want to be well aware of before deciding. Let’s have a look.

Hughesnet vs. Viasat overview comparison

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Connection

Satellite Or call to learn more: (877) 520-1146

Check with Hughesnet

Speed range

15 – 50 Mbps

Price range

$50 – $150 per month

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Connection

Satellite Or call to learn more: (888) 659-5060

Check with Viasat

Speed range

12 – 150 Mbps

Price range

$70 – $300 per month

A Viasat satellite dish A Viasat satellite dish

Unless you want to buy it for a steep upfront fee, you’ll need to pay $13 per month to rent your equipment from Viasat — and installation costs $100, too.

Viasat

Additional monthly equipment fee 

As I mentioned above, you won’t be able to use your own modem with either Hughesnet or Viasat. Instead, you’ll need to rent or pay for your equipment upfront. With Hughesnet, that means another $15 per month to lease the Hughesnet Wi-Fi Modem, although you can also buy the equipment for a one-time fee of $300, which includes the installation fee.

Viasat takes a similar approach but charges customers $10 monthly to rent its Wi-Fi equipment. If you want to go the route of buying the equipment upfront, you’ll be charged a one-time fee of $300. That isn’t chump change.

Contracts and early termination fees

Both Hughesnet and Viasat require a two-year contract. With Viasat, if you cancel before the contract is up, you’ll need to pay an early termination fee of approximately $15 for every month remaining on your contract. In the case of Hughesnet, the amount could be as steep as $400 if you cancel within the first 90 days of service. 

Viasat does offer the option of forgoing the two-year contract by paying a $300 upfront fee at the start of the service. This will save you $45 if you decide to cancel after the first 30 days of your service. Not much to write home about.

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Though Viasat wasn’t scored at all, HughesNet finished dead last in J.D. Power’s most recent ISP customer satisfaction survey for the US South region.

J.D. Power

Customer satisfaction is a mixed bag

The 2023 American Customer Satisfaction Index for ISPs didn’t include separate scores for satellite providers like Viasat and Hughesnet. While the ACSI confirmed to CNET that scores for both providers were included in the overall rankings, it’s impossible to pull out their individual numbers. As an industry, the numbers weren’t pretty this year, but it isn’t easy to know exactly what that means for either of our satellite providers.

Unfortunately for Hughesnet, the 2023 J.D. Power US Residential Internet Service Provider Satisfaction Study did highlight it in the study’s South region. The company earned a disappointing score of 577 on a 1,000-point scale, dead last among all ISPs listed in that same region. This isn’t necessarily surprising given satellite internet’s reputation for spotty service. The technology is known to be finicky in bad weather, sluggish in performance and expensive compared with other modes of internet.

It’s one of the main reasons billionaires like Elon Musk and Jeff Bezos have invested in low-earth orbit satellites, which are approximately 60 times closer than those in use by Viasat and Hughesnet. With satellites closer to the ground, the signal from your dish won’t need to travel as far, which can potentially reduce latency and boost speeds.

What’s the bottom line on Hughesnet vs. Viasat?

So, did you choose Coke or Pepsi? If you reside in a remote stretch of rural America, your only choices for internet service may be Hughesnet and Viasat. While Hughesnet’s consistency across all corners of the coverage map makes for a decent pitch, the chance for higher download speeds and greater data allowances tilts the scales toward Viasat. Be sure to check with both to see which one is the better fit at your address — and if anything else is available, be sure to consider that as well.

Hughesnet vs. Viasat FAQs

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Can you game with Viasat and Hughesnet?

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