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Xfinity Internet Review: More Cable Internet Choices Than Most – CNET

<div content="BroadBand Review Card" review-card-type="broadband" id="8607acac-e9a4-4af4-8272-6bbb0c749029" editorschoice="false" editorsmonth editorsyear editorsdate innovationaward="false" innovationmonth innovationyear innovationdate usepricing="true" overridecredit overridecaption="" offer="{"id":"8502ca34-e186-4c57-afad-fecf0fa4cca1","label":"Xfinity Internet","slug":"xfinity-internet","edition":["us"],"imageId":"","imgUrl":"","imageHeight":0,"imageWidth":0,"typeLabel":"Series","objectType":"content_product_series","icon":""}" techobjectinfo="{"uuid":"8502ca34-e186-4c57-afad-fecf0fa4cca1","slug":"xfinity-internet","name":"Xfinity Internet","productType":"SERIES","updateType":"PRISM","mod":1708547483022}" ng-block="{"id":"qzhqlokxbfkeicq","type":"broadband-reviewcard"}" edition="us" data-key="reviewcard__8607acac-e9a4-4af4-8272-6bbb0c749029" position="NaN" subratings="true" embeddedimages="[{"id":"a416bf23-760a-41d5-809a-5814d7a00441","filename":"cnet-bb-product-logos-xfinity.jpg","dateCreated":{"date":"2023-07-20"},"alt":"Xfinity logo on a blue background","credits":"Xfinity","caption":"","width":"1920","height":"1080"},{"id":"05217487-fcc8-4154-94d5-6a86022ead8c","filename":"xfinity-gateway-image.jpg","dateCreated":{"date":"2022-10-18"},"alt":"White Xfinity gateway device standing on a table","credits":"Comcast","caption":"

Comcast offers Xfinity subscribers the use of its xFi Gateway device, included on some plans and an additional monthly cost on others.

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In addition to Comcast’s xFi router, Xfinity subscribers can add plug-in xFi Pods to build a mesh Wi-Fi network in the home.

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You can stream content from apps like Hulu on Comcast’s Xfinity Flex, which also comes with a free subscription to Peacock Premium.&nbsp;

","width":"1600","height":"900"},{"id":"f29ddc55-475a-4c4d-be4c-9f37823a2473","filename":"acsi-non-fiber-isps-2023.jpg","dateCreated":{"date":"2023-06-05"},"alt":"ACSI 2023 rankings for US customer satisfaction with non-fiber internet service providers","credits":"ACSI","caption":"","width":"962","height":"791"}]” contenttype=”Review” showdetails=”true” imagecredit=”Xfinity” imagecaption=”” productname=”Xfinity Internet” rating=”7″ pros=”~ Good variety of plans ~ Some of the fastest residential plans available ~ Above average scores in almost all customer satisfaction metrics” cons=”~ Data caps for some plans ~ Contracts often required to get the lowest price ~ Steep jump from promo price to regular rates” provider-phone=”(877) 477-8169″ speed-rating=”7.5″ value-rating=”6.5″ customer-satisfaction-rating=”7″ imagegroup=”{"uuid":"a416bf23-760a-41d5-809a-5814d7a00441","alt":"Xfinity logo on a blue 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Unavailable in Provider unavailable in 90001

Xfinity Internet rating

How we calculated our rating Speed

7.5/10

Customer Care

7/10

Pros

  • Good variety of plans
  • Some of the fastest residential plans available
  • Above average scores in almost all customer satisfaction metrics

Cons

  • Data caps for some plans
  • Contracts often required to get the lowest price
  • Steep jump from promo price to regular rates

See more pros and cons

What does all that mean for you? Xfinity is the nation’s largest cable internet service provider, but does that automatically make it the best? It’s easy to be impressed by the variety of internet speed plans, but my eyes glazed over a bit as I dug into the details. Is there such a thing as too many options?

With Xfinity, some plans require you to sign a one-year contract, others require a two-year commitment, and some require no contract at all. Beyond that, you’ll need to contend with a data cap each month (again, not on all plans, but with some), and you can expect the price of your plan to increase over time, sometimes by more than 50% of the initial charge.

Xfinity

Headaches like that are par for the course with ISPs, making it difficult to tell if you’re getting a good deal on your home’s internet connection. Still, Xfinity is available to more than one-third of the country, and it’s the fastest option available for many in that footprint. It’s worth understanding what you might get, especially if you feel the need for speed and fiber isn’t an option for your area or address.

Plans and pricing for Xfinity Internet

Depending on where you live, Xfinity offers up to seven different internet plans, and if you want the best price, you’ll likely have to shackle yourself to a contract. Also, all prices in the charts reflect the automatic payment option. Otherwise, you’ll need to add $10 monthly if you choose to forgo the paperless billing discount. Here are the specifics.

Xfinity Internet plans (West division)

<figure section="table" id="94a2721d-942b-44d8-8e94-0dda058a6b08" type="GeekboxChart" chart-description="" chart="{"chart":[["Plan","Max speeds","Starting rate","Standard rate","Equipment fee","Data cap","Term agreement"],["Connect","75Mbps download, 10Mbps upload","$20 ","$61 (after 24 months)","$15 gateway rental (optional)","Yes (1.2TB)","1 year"],["Connect More","200Mbps download, 10Mbps upload","$30 ","$73 (after 24 months)","$15 gateway rental (included for 24 months)","Yes (1.2TB)","None"],["Fast","400Mbps download, 10Mbps upload","$55 ","$83 (after 24 months)","$25 gateway rental (included for 24 months)","Yes (1.2TB if using own equipment); none if renting with Xfinity","None"],["Superfast","800Mbps download, 15Mbps upload","$65 ","$93 (after 24 months)","$25 gateway rental (included for 24 months)","Yes (1.2TB if using own equipment); none if renting with Xfinity","None"],["Gigabit","1,000Mbps download, 20Mbps upload","$75 ","$103 (after 24 months)","$25 gateway rental (included for 24 months)","Yes (1.2TB if using own equipment); none if renting with Xfinity","None"],["Gigabit Extra","1,200Mbps download, 35Mbps upload","$80 ","$113 (after 24 months)","$25 gateway rental (included for 24 months)","Yes (1.2TB if using own equipment); none if renting with Xfinity","None"],["Gigabit X2","2,000Mbps download, 200Mbps upload","$120 ","$120 ","$15 gateway rental (optional)","Yes (1.2TB)","None"],["Gigabit Pro","10,000Mbps download, 10,000Mbps upload","$300 ","$300 ","$25 gateway rental (required)","None","2 years"]],"chartName":"","headingRows":"0"}” can-collapse=”true” collapse-on-page-load=”true” can-truncate=”true” truncate-on-page-load=”true” ng-block=”{"id":"xuee3grbazvhsnj","type":"geekbox"}” edition=”us” class=”c-shortcodeChart c-shortcodeChart_broadbandGeo”>

Show more (3 items)

Source: CNET analysis of provider data.

Xfinity Internet plans (Central division)

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Plan Max speeds Starting rate Standard rate Equipment fee Data cap Term agreement Connect 75Mbps download, 10Mbps upload $20 $62 (after 24 months) $15 gateway rental (optional) Yes (1.2TB) None Connect More 200Mbps download, 10Mbps upload $35 $82 (after 24 months) $15 gateway rental (included for 24 months) Yes (1.2TB) None Fast 400Mbps download, 10Mbps upload $55 $75 (after 24 months); $92 (after 36 months) $15 gateway rental (included for 24 months) Yes (1.2TB) 2 years Superfast 800Mbps download, 15Mbps upload $70 $90 (after 24 months); $102 (after 36 months) $15 gateway rental (included for 24 months) Yes (1.2TB) 2 years Gigabit 1,000Mbps download, 20Mbps upload $60 $80 (after 24 months); $112 (after 36 months) $15 gateway rental (included for 24 months) Yes (1.2TB) 2 years Gigabit Extra 1,200Mbps download, 35Mbps upload $85 $105 (after 24 months); $122 (after 36 months) $15 gateway rental (included for 24 months) Yes (1.2TB) 2 years Gigabit X2 2,000Mbps download, 200Mbps upload $100 $130 (after 24 months) $25 gateway rental (included for 24 months) None None Gigabit Pro 10,000Mbps download, 10,000Mbps upload $300 $300 $25 gateway rental (required) None 2 years

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Source: CNET analysis of provider data.

Xfinity Internet plans and pricing vary by region

Yep, Comcast offers slightly different rates depending on your area. Some differences are negligible, but some stark variances can be found on the cheapest plans. In the West and Central regions, it’s the Connect plan (75Mbps) for $20 per month, but in the Northeast, it’s Connect More (200Mbps) for $25 monthly. Why so confusing? What gives?

“We’re a regional provider and market and price our products based on individual local market dynamics,” an Xfinity spokesperson told CNET. “That’s why our costs can be different on a market-by-market basis.”

These varying prices won’t be of much concern or consequence to the average consumer. But considering Xfinity is available in 39 states, it may come into play for those moving from one part of the country to another and facing some significant sticker shock.

Breaking down Xfinity’s pricing and value per Mbps

One big consideration with Xfinity plans is the sometimes stark contrast between your enticing promo price and a more costly regular rate. Most ISPs try to lure customers with competitive introductory prices that eventually balloon into a high monthly fee. That’s not singular to Comcast Xfinity, but you might be surprised at how steep those price increases are sometimes. 

For example, if your household wanted a higher-tiered selection like the gigabit plan, you would initially pay $67 monthly (the average between the three regions). That’s a competitive rate. However, once your promo period passes, your monthly bill will jump between $90 to $99. Even more dramatic is the jump for customers trying to keep their costs down with the Connect More plan. It goes from a promo rate averaging $32 monthly to an average of $71 per month between the three regions. That’s more than just a tiny blip: That’s a hefty bounce of more than 120%!

Price jumps aside, Xfinity’s regular rates — the amount you’ll pay each month after the cost goes up — aren’t all that unreasonable. For instance, the cost per Mbps of the regular rate across all plans is 39 cents, which is right about in the middle of what customers can expect to pay for cable internet service. It’s not as low as Spectrum’s 25 cents per Mbps standard cost but much more affordable than Cox’s average 80 cents per Mbps for its regular rates. 

Which Xfinity Internet plan is right for you?

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Comcast offers Xfinity subscribers the use of its xFi Gateway device, included on some plans and an additional monthly cost on others.

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In addition to Comcast’s xFi router, Xfinity subscribers can add plug-in xFi Pods to build a mesh Wi-Fi network in the home.

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Small table-top TV with a Hulu menu on the screen Small table-top TV with a Hulu menu on the screen

You can stream content from apps like Hulu on Comcast’s Xfinity Flex, which also comes with a free subscription to Peacock Premium. 

Comcast

If your household uses more than the given 1.2TB of data per month, you’ll be charged an additional $10 for each increment of 50GB you exceed. The maximum monthly overage charge is $100. Xfinity does have an Unlimited Data Option, which will cost you an additional $30 a month, but it’ll keep you well under that $100 monthly overage threshold. Still, it’s only worth it on average if you incur at least three monthly overage charges.

Bundles, freebies and perks with Xfinity Internet

We’ve talked about the not-so-hidden additional fees you might expect to incur when signing up for internet service. You will also find freebies or enticing extras when you sign up for broadband with Xfinity. 

First, since Comcast Xfinity offers multiple services, you can potentially get another $10-$30 a month off your internet bill for two years if you have an active, qualifying Xfinity Mobile line.

Next up, because Xfinity also offers TV, home security, voice and mobile services, several bundle deals can help you knock $10 or more a month off your regular bill. Like the tables above, the bundle deals vary by region. Still, all customers should have the option of nearly 10 types of bundles, ranging from Double Play options (internet plus another service) to premium bundle packages that include internet, TV and streaming, phone and home security.

Third, you’ll have access to over 20 million Xfinity hotspots nationwide. That means you’ll have free Wi-Fi connectivity on the go.

Fourth, Xfinity customers who sign up for the gigabit plan or higher will also receive a free Peacock Premium subscription.

Decent customer satisfaction scores for Xfinity Internet

ACSI

Over the last few years, Comcast Xfinity has done relatively well in customer satisfaction metrics. When you look at the most recent American Customer Satisfaction Index numbers, Xfinity remains above the industry average. Its current score is 68 out of a possible 100 points. That puts it above the industry average of 66 for nonfiber ISPs, but not quite as high as T-Mobile Home Internet, AT&T, Sparklight and Kinetic by Windstream.

Hopping over to the J.D. Power 2023 US Residential Internet Service Provider Satisfaction Study, Xfinity consistently ranked in the top third for overall customer satisfaction. The study uses a 1,000-point scale and breaks the country into four geographic regions: West, South, North Central and East. Xfinity did well overall, with an average score of 713 points across all of them. That was good enough for third place in the East (behind Verizon and Cox), third in the North Central (behind AT&T and CenturyLink), fourth in the South (behind Google Fiber, AT&T and Frontier) and third in the West (behind AT&T and Frontier).

What’s the bottom line on Xfinity Internet?

Comcast Xfinity is the largest cable internet provider in the country, with relatively strong customer service scores and gigabit service available across the entire coverage map. Addresses equipped with a fiber-to-the-home connection might even be able to sign up for speeds of 10,000Mbps, one of the faster residential internet plans you’ll find. Unless a dedicated fiber provider offers service in your area, the odds are good that Xfinity is your fastest option.

Just watch out for the company’s price hikes after your promo period. Though most providers will raise your bill after the first year, Xfinity’s increases can be particularly steep, especially in the Northeast and Central divisions. You’ll also need to contend with Xfinity’s data cap, though at 1.2TB, most households should be able to manage just fine without going over. If all of that sounds workable, then Xfinity is well worth consideration.

Xfinity Internet FAQs

Is Comcast the same as Xfinity?

Xfinity has a variety of plans and it can boast one of the fastest plans for residential homes with its Gigabit Pro offering. But whether it offers the best internet plan for your home depends on your address, and which other providers may be available to you.

The Xfinity customer service phone number is 800-934-6489. If you want to bypass the phones, you can contact Xfinity online at Xfinity Support, where you can chat with a representative at all hours of the day, find an Xfinity location near you or visit a variety of help and support forums.

The Xfinity Privacy Policy is fairly easy to find on its site. Even better, it’s surprisingly thorough and helpful for customers.

For example, there are easy-to-follow instructions on how customers can control what data Comcast/Xfinity collects. In fact, the company’s Manage opt-outs page also includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more.

“If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent,” the policy reads, before noting those choices for opting in or out of data-driven marketing.

“We do not sell, and have never sold, information that identifies who you are to anyone,” the policy states. “This includes your internet usage information, video usage information, or call detail information.”

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