Did you get a pop-up message when you queued up your Roku device? The company has been notifying customers about changes to its dispute resolution terms. While some users received emails informing them of the update, others discovered it upon opening up Roku TVs or media players and found themselves blocked from using the hardware — until they agreed to the new terms.
According to Roku’s website, its latest dispute resolution policy went into effect on Feb. 20, 2024. There’s a way for customers to opt out, but the process isn’t instant and can’t be done digitally. Rather, you will have to use snail mail to decline the agreement.
