Every solar company wants to paint the picture that getting solar panels is super simple. It’s not. You’ll hit roadblocks throughout the installation, permits are going to take longer than expected, and you’re going to be frustrated at some point.
Your choice of solar installer can make the difference between a positive experience and major headache — or worse, a financial nightmare lasting for years.
“A good solar installer will listen and understand your electricity needs,” said Carina Brockl, the chief revenue officer at Aurora Solar, a company that produces software for solar installers. “A great solar installation grows with you. If you’re a couple planning to expand your family, your energy needs will grow too.”
The struggle to find an installer you can trust is real. A survey of 1,000 homeowners conducted by Aurora found 44% said it’s hard to know if an installation company is trustworthy. That figure has doubled since the company’s 2023 Solar Snapshot.
Why has it gotten more difficult? For one, net metering changes in California, the nation’s leading rooftop solar state, have caused a lot of confusion, Brockl said. “Customer education is important to help homeowners feel confident in their solar decisions. Another root cause of concern is the cost. When interest rates were low, homeowners would finance with a solar loan, but now it may be hard just to make the first payment.”
So how do you find a solar company you know you can rely on?
How to choose a solar installer
Getting multiple quotes from solar companies in your area can help you decide on a solar installer. By getting quotes, you can compare the estimated costs of getting solar panels for your home and the installer’s customer service. It also gives you a good chance to ask questions.
